Have you ever sent a text message to a parent and later wondered, “Did they get- and read- my message?” While most messaging systems have a Read Receipt option, SchoolStatus does not- and here's why.
What are Read Receipts?
Read Receipts notify a sender that a message has been delivered and that the recipient has opened it.
Why doesn't SchoolStatus offer that?
SchoolStatus uses the standard SMS (Short Message Service) protocol for sending text messages. We chose this because it is the protocol that is most effective at delivering text messages for most kinds of parent phones. Unfortunately, this protocol does not support Read Receipts.
What exactly is SMS (Short Message Service)?
Short Message Service or SMS is a text messaging service component of most telephone, internet, and mobile device systems. It uses standardized communication protocols to enable mobile devices to exchange short text messages.
What message statuses does SchoolStatus show?
SchoolStatus does receive and display information on some sent messages, which is displayed on the Engagement History page. On some- but not all- outgoing messages, we receive status callbacks from Twilio, our cloud communications platform, depending on the parent's carrier. These callbacks give us information about the status of the message.
The below picture illustrates what a user will see on your account for the status of a message.
Here is a list of descriptions you may see in the Status column, and what they mean:
- Queued - Your message has been created, and is waiting to be sent
- Sent - Your message has been sent to the intended recipient
- Delivered - Your message has been delivered, and delivery has been confirmed
- Undelivered - Your message cannot be delivered; it did not reach the recipient's inbox
- Failed - Your message could not be sent