Have you ever sent a text message and thought, “Did they get my message? More importantly, did they read my message?” Most messaging systems have a Read Receipt option, so why can't SchoolStatus send me one? Well, here's why!
Read Receipts notify a sender that a message has been delivered and the intended recipient has opened it. SchoolStatus uses the standard SMS (Short Message Service) protocol. Unfortunately, this protocol does not support Read Receipts.
What exactly is Short Message Service? Short Message Service or SMS is a text messaging service component of most telephone, internet, and mobile device systems. It uses standardized communication protocols to enable mobile devices to exchange short text messages.
What message statuses does SchoolStatus support? Here's the breakdown.
On outgoing messages, we receive status callbacks from our cloud communications platform, Twilio. These callbacks help us determine the status of the message. Here is a list of statuses supported.
- Queued - Your message has been created, and is waiting to be sent
- Sent - Your message has been sent to the intended recipient
- Delivered - Your message has been delivered, and delivery has been confirmed
- Undelivered - Your message cannot be delivered; it did not reach the recipient's inbox
- Failed - Your message could not be sent
These statuses are tracked for every outbound message sent through SchoolStatus on the backend. On the front end, it uses these statuses to show which contacts actually received the message.
The below picture illustrates what a user will see on your account for the status of a message.