Set your device and account up for getting notifications, and learn how to respond to them.
Setting your Notifications preferences
When SchoolStatus designed our communication tools, one of the main requests we had from teachers was "no dinging while I'm teaching!" so we designed our tools to be non-intrusive. Here's some advice you can send out to users who want to get notifications:
Allow notifications and sounds in the device settings. (computer and/or phone) For our mobile app, uninstalling and reinstalling the app may be necessary after changing this setting, in order for the user to be asked again to accept "push" notifications. They should say YES. The device's audio settings should be unmuted, to allow noises and calls to be heard.
Allow notifications in the user account. Log in and go to the Settings page (top right). Users can adjust notification settings, like "Allow SMS noises" and "Allow Incoming Calls." By default, SMS noises are turned off, but incoming calls are allowed at all hours. When SMS noises are turned on and the browser window is open, teachers will hear a "bloop" when a text message comes in. If the user selects specific call back times, they will hear ringing when a call comes in during calling hours.
For starters, make sure to allow notifications in the device Settings (computer and/or phone). For our mobile app, uninstalling and reinstalling the app may be necessary after changing this setting, in order for the user to be asked again to accept "push" notifications. They should say YES.
When a parent calls in, if the user's incoming call settings are set to "do not allow," or if the parent hangs up instead of selecting a menu option, the teacher will see this as a "missed" call- even though there was never a ringing call. They should simply text or call the parent back.
See your daily email reminder of Unread Messages
If you have any unread messages, SchoolStatus will send you an email at the end of the day. The email will indicate the number of unread messages you have on your account.
View Unread Messages on the web
You will need to log into your account and at the bottom right you will see Messages with a red bubble for the number of unread messages you have. Click on Messages. (The process is the same if you see the red number bubble for Calls.)
Next, a message box will pop up. All Unread Messages will be highlighted in aqua, to differentiate between your read and unread messages.
Pro tip! To view only your Unread Messages, click on the drop-down labeled All and then click Unread to view only your Unread Messages.
Reply to a message
Simply click on the Unread Message, and a reply box will appear. Type in your reply, then click Send and you're done!
The same goes for calls, click the voicemail icon to access voice messages and call history.