Are you experiencing any issues using our Mobile App? If so, we're here to help. In this article, we will address some of the common questions we get and will give you some tips to help you communicate with your parents through the app. We hope it helps!
Will my phone ring when I have an incoming call? Yes and no, actually. If you're currently logged into the app and are actively using it, the answer is yes. However, if you have closed the app and are not actively using it, then you will only receive a 'push notification' letting you know you have an incoming call. You can click that notification to open the app and answer it as normal.
What can you access on the mobile app? Our app is for communications only. So, if you're needing to access your student groups, assessment data, or any other student-level data, you'll need to log into www.schoolstatus.com for that.
Can I receive calls on the app? Yes! First, you'll need to please log into the web and then go to Settings to allow for incoming calls. For more information on how to do this, you can click here.
How do I enable notifications? On your mobile phone's Settings menu, scroll down to find our app titled SchoolStatus and click it. From here, you can click Notifications. Toggle Allow to on (green) and then set the other settings to your preferences. For a more detailed guide on notifications, click here.
Tips, Tricks, and Recommendations
Is my app up to date? We frequently release updates to introduce new features or bug fixes, so it is highly recommended that you make sure you're on the latest version of the app. If you're on an iOS device, this is as simple as going to the SchoolStatus app page on the App Store and checking for updates. On an Android device, you visit the SchoolStatus app page on the Google Play Store and check for updates there.
Can I use WiFi to place calls from the app? We recommend enabling WiFi Calling on your mobile phone's Settings menu under the Cellular option. When this is enabled, it will allow your phone to make and receive calls over a Wi-Fi network. This will NOT affect the mobile app but will help you during normal calls when in a rural area and cellular service is weak. Even though it doesn't affect our app, we wanted to include this tip to help you during normal phone usage.
Is my microphone on? Please make sure you have allowed the mobile app to access your microphone. This is very important! To do this, please go to your mobile phone's Settings menu and scroll down to find SchoolStatus. Click it and then enable or allow the Microphone there, turning the toggle to green.
Can a SPAM blocker keep me from getting calls? Please be aware of having any apps installed on your mobile phone that are designed to stop 'robocalls' or spam calls. These apps may block incoming calls from your parents so you may want to disable them or uninstall them if you're having issues.
Should I be using data for calling? On the mobile app's Settings menu, you'll find a toggle for the option to Use Data for Calling. We recommend you turn this on but please be mindful if you don't have an unlimited data plan with your cellular provider.
Can I attach photos to a Broadcast or a Message? If you're attempting to add an attachment but the button doesn't seem to be responding, this probably means you haven't allowed access to your photo library. To allow this, please go to your mobile phone's Settings menu and scroll down to find SchoolStatus. Click it and then select Photos and choose 'Read and Write' to give the app permission to access your photos.
Should I delete the app and reinstall it? Finally, if your mobile app doesn't seem to be responding at all, you may want to completely quit the app and then restart your device. Once you're able to access your phone again, please try opening the app. If this doesn't change anything, please uninstall the app and reinstall it from the Apple App Store or the Google Play Store. This will ensure you have the latest version of our mobile app and will give you the opportunity to allow access to your microphone and photo library upon opening the app for the first time.