Welcome to the SchoolStatus Family! We wanted to let you know the system requirements for implementing SchoolStatus products in your district.
Internet Browsers: IE 11+, Google Chrome 59+, Firefox 52+, Safari 11+
Please Note: “Block 3rd Party Cookies” must NOT be enabled if using Feedbak, particularly in Google Chrome. If this feature is required, a cookie whitelist for [*.]s3.amazon.com must be present.
Operating System: Windows 7+, OS X 10.11+
Windows Touch: There is a current known issue with Windows touchscreen interfering with the operation of the drag-and-drop Reporting Engine. We advise you to turn that feature off if you have a touchscreen-enabled Windows 7 or 8 device.
Screen Resolution: Minimum of 1366 pixels x 768 pixels
Mail Filtering Specifications
IPs to Whitelist: 184.108.40.206
Domains to Whitelist:
- Domain is SPF ‘-all’ strict and DKIM enabled
|www.schoolstatus.com||TCP port 80, port 443|
|secure.schoolstatus.com||TCP port 443|
|cloudfront.net||TCP port 443 (student images)|
|schoolstatus.zendesk.com||TCP port 80, port 443|
|media.twiliocdn.com||TCP port 443 (voice)|
|typekit.net||TCP port 443 (web fonts)|
|fonts.gstatic.com||TCP port 443 (web fonts)|
|gstatic.com||TCP port 443 (Google maps)|
|googleapis.com||TCP port 443 (Google maps)|
|googleusercontent.com||TCP port 443 (Google maps)|
We ask for domain whitelisting for schoolstatus.zendesk.com because Zendesk actively load-balances between several hundred IP Ranges and this will be more manageable for District IT Staff.
SchoolStatus Voice allows educators to make telephone calls over the Internet to a parent using a softphone built into our web browser. Voice uses the Real-
time Transport Protocol (RTP) to connect to our voice servers, which is encapsulated in a UDP connection.
|220.127.116.11 - 18.104.22.168||TCP/UDP ports 10000-20000|
|22.214.171.124 - 126.96.36.199||TCP/UDP ports 10000-20000|
|chunderw-gll.twilio.com||TCP port 443|
|matrix.twilio.com||TCP port 443|
|schoolstatus.zendesk.com||TCP/UDP ports 10000-20000|
In order to utilize voice communications, users will need a microphone connected to their computer and must allow SchoolStatus to use the microphone (the browser typically prompts for this upon the first usage).
NOTE: If you have issues with voice communications, please visit https://networktest.twilio.com/. This site is provided by Twilio, the service that undergirds much of our voice communications. The test is a comprehensive process that checks several factors that affect voice communications both on the user's device and in the network environment where the device is connected. Also, in some network environments, it is possible that UDP port 3478 can be used in conjunction with Twilio's TURN service to establish a connection. If you have whitelisted the above IP Addresses and Ports and are still having issues, you may want to check this port as well.
Additionally, here are some IP Addresses that need to be whitelisted:
Bandwidth Usage: Maximum of 8 kilobits per second
Operating System: iOS 10.3+, Android 4.1+
Purchasing: Although SchoolStatus Mobile is a free application in the Apple App store, it requires an iTunes account to download. Apple requires a credit card on file with the account in order to download free applications. All users should know this username and password or staff should be available to provide this information.
We recommend whitelisting tb-cdn.net
Questions or Help