Send an Email to a Parent/Guardian
You can email a student's parent in SchoolStatus via the Student Card.
Click on Contacts and then choose the contact you want to email. Then, click the 'Email' icon on the contact's card.
*Note: the contact must have an email address in your student information system for SchoolStatus to see the email address).
You will now see a composition window pre-addressed to that specific contact. First, you will want to add your Subject and any needed Attachments. Then, you are ready to type your email. Once you have typed your email, if needed, you can Translate it into the preferred language for this contact. Click the 'Translate to' drop-down at the bottom right to select your language.
When a parent responds to your email, it will appear in your regular inbox (Gmail, Office365, etc.). As long as you respond to that email in the email thread, it will be logged in SchoolStatus with your other Parental Communications.
*Note: attachment file size must be smaller than 5meg.
If you are a Teacher, from the My Students page, locate the class/course you wish to email and click the Email button under Actions.
If you are an Administrator, from the My Students page, use the filters at the top to select the teacher and the course. Click the circle icon to refresh and load your results. Next, click the Email button under Actions.
*Please note - your email will be sent to ALL contacts with email addresses on file for all students within this course.
After clicking Email, the message box will appear so you can start your email. Your contacts will be automatically added. Click the highlighted message below the 'To' box to view the contacts who will receive your email and remove contacts if needed. Next, add your Subject and any Attachments. Now, type your message, and if needed, you can click the Auto-Translate box below your message to translate it into the contact's preferred language. Finally, click Send to send your email.
To view the email, go to the Student Card—Engagement of the student whose contact received it. When a parent responds to your email, it will appear in your regular email inbox (Gmail, Office365, etc.). As long as you respond to that email in the email thread, it will be logged in SchoolStatus on the Student Card—Engagement.
*Note: attachment file size must be smaller than 5meg.
Check the Status of an Email
To check an email's status, go to History on your left-side menu. The status is tracked for every outbound email sent through SchoolStatus on the backend. Below is a list of statutes and their meanings. *Note: Please know it can take up to 24 hours for the status to update in History.
- Delivered - The receiving mail server accepted the message.
- Undelivered - The receiving email server is temporarily unavailable.
- Opened - The recipient has opened the email.
- Failed - The email could not be delivered.
- Dropped - Previous emails have bounced, been unsubscribed to, or been reported as spam and thus will not be delivered.