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Improved Calling and Messaging Experience

Dennis Han
  • Updated

Stronger, more stable one-way calling & texting with zero extra work for you 🎉

We’re updating the behind-the-scenes technology that powers your district’s one-way calls and text messages. This upgrade improves reliability, boosts long-term stability, and helps ensure messages keep getting where they need to go — quickly and consistently.

The best part? Nothing about your workflow is changing. You’ll send messages the same way you do today.

Why This Matters

This upgrade helps your district:

  • Keep communications reliable and scalable as your needs grow. 
  • Maintain consistent message delivery across both calls and texts.
  • Stay aligned with current industry standards for secure, high-volume messaging

What’s New

⚠️ New toll-free number for one-way messages

  • Your district will receive a new toll-free number for automated calls and SMS.
  • Your Customer Success Manager will share your new number before the switch so you can communicate it to families.

âś… No changes to your tools or process

  • This is strictly a behind-the-scenes upgrade to how messages are delivered. Your experience and your workflow stay the same.
  • Your existing numbers for two-way conversations aren’t changing at all. Staff and families can keep texting and calling each other exactly like they do today.

How to Communicate This to Families

Families will see a new number on their caller ID and in text threads. We recommend sending a quick announcement; here’s a simple message you can copy, paste, and customize:
 

Important Update:
Our district phone number for automated messages is changing soon.
You may start seeing calls or texts from [INSERT NEW NUMBER], but it’s still us!

 

FAQs

Q: Will my messages still reach everyone? 
A: Yes! Delivery works the same; the only difference is the phone number families see.
 
Q: Should families update their contacts? 
A: It’s helpful but not required. If they save the new number as "[District Name]" or "[School Name]," future messages will be easier to recognize.
 
Q: Can families still reply to messages? 
A: Absolutely. Any message that was replyable before will stay replyable. This change only affects one-way notifications.
 
Q: Will this impact two-way texting or calling? 
A: Nope! Two-way communication continues using the same numbers you have today. No changes there.
 
Q: What if we use the Remind app? 
A: Good news: this update doesn’t affect Remind. Everything there stays the same.

Q: What should we watch out for after the switch? 
A: Any unusual behavior, such as missed messages, delivery delays, or anything that feels “off.” Please report even small issues right away so we can investigate quickly.

Questions?

Your Customer Success Manager is your go-to contact for this transition. Feel free to reach out to them or our support team anytime. We’re here to make this as smooth as possible!
 

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