If you are having a login or data loading issue, your browser history's "cookies and cache" may be to blame. Search online for your browser's instructions, or follow the steps below.
Why delete your browser history?
Your internet browser uses temporary files to store some data. This makes your internet page load pages quicker, because it means the page doesn't have to rebuild the entire display from scratch every time you click your mouse. However, this helpful convenience keeps your page from getting the "freshest" data, and can also store inaccurate information (like old passwords) that can cause your functions to fail.
ProTip: Opening a different browser is an easy way to see if your issue is being caused by the browser you are using. We recommend Google Chrome, Safari or Firefox when you log into SchoolStatus.com. We find that they tend to serve the needs of our website well.
What's a cookie? What's a cache?
A cookie is a small amount of text-only data that your computer saves. A cache (pronounced "cash") is a storage location on your computer where a web page can store files (like pictures), so the page doesn't have to download every single word or image over and over while you use the site. These make up your browser history. For example, when you put items into an online shopping cart, cookies allow the host site to save your cache for when you log in at a later date.
How to delete your browser history
To start, locate your browser's History log.
You can access your History through your Settings, or by holding "Command" and clicking "Y." (⌘+Y)
From this new History tab, select Clear browsing data.
ProTip: Clearing your download history may empty your "downloads" file, so save important downloads first.
We recommend deleting the items as marked below if you are getting a network error. If you suspect a saved password might be causing login problems, you can delete those, too; otherwise, you can keep your passwords, autofill, hosted app data and licenses in the history.
You did it!
Want to explore other topics? Visit our Troubleshooting & FAQ section!