If you are having a login or data loading issue, your browser history's "cookies and cache" may be to blame. Temporary files store data to save you time, but this helpful convenience can sometimes keep your page from getting the "fresh" data you need. Search online for your browser's instructions, or follow the steps below.
ProTip: Opening a different browser is an easy way to see if your issue is being caused by the browser you are using. We recommend Google Chrome, Safari or Firefox when you log into SchoolStatus.com. We find that they tend to serve the needs of our website well.
What's a cookie? What's a cache?
A cookie is a small amount of text-only data that your computer saves. A cache (pronounced "cash") is a storage location on your computer where a web page can store files (like pictures), so the page doesn't have to download every single item over and over while you use the site. They make up your browser history. For example, when you put items into an online shopping cart, cookies allow the host site to save your cache for when you log in at a later date.
Start by locating your browser's History log
You can also access your History through your Settings, or by holding "Command" and clicking "Y." (⌘+Y)
From this new History tab, select "Clear browsing data..."
ProTip: Clearing your download history may empty your "downloads" file, so check that you have saved important docs first.
We recommend deleting the items as marked below; you can keep your passwords, autofill, hosted app data and licenses in the history.
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