Have you ever sent a text message and thought, did they get my message, more importantly, did they read my message? Most messaging systems have a Read Receipt option, so why can't SchoolStatus send me one? Well, here's why!
Read Receipts are sort of a status indicator notifying a sender that a message has not only been delivered but also the person opened this message. SchoolStatus uses the standard SMS protocol or Short Message Service protocol and this protocol does not support Read Receipts. What exactly is Short Message Service? Short Message Service or SMS is a text messaging service component of most telephone, internet, and mobile device systems. It uses standardized communication protocols to enable mobile devices to exchange short text messages.
What message statuses does SchoolStatus support you ask? Here's the breakdown.
On outgoing messages, we receive status callbacks from our cloud communications platform, Twilio. These callbacks help us determine the status of the message. Here is a list of statuses supported.
- Queued - we have received your message request to send a message
- Sent - we have received a confirmation from the recipient's network partner advising they received the message
- Delivered - we have received confirmation of message delivery
- Undelivered - we have received a delivery receipt indicating that the message was not delivered
- Failed - The message could not be sent
These statuses are tracked for every outbound message sent through SchoolStatus on the backend. On the frontend, it uses these statuses to show which contacts actually received the message.
The below picture illustrates what a user will see on your account for the status of a message.
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