When sending text messages and broadcast messages, we recommend keeping your messages short and using email for your longer messages. In the event you need to send a longer text or broadcast, here's what happens.
What happens when sending texts and broadcasts over 160 characters?
Messages over 160 characters will be split into segments. Large messages are segmented into 153 character segments and sent individually. They're then rebuilt by the recipient's device. For example, a 161 character message will be sent as two messages, one with 153 characters and the second with 8 characters.
Depending on the phone carrier (Verizon, AT&T, C-Spire, etc.) of the recipients' phone, the message can deliver out of order. This is not how SchoolStatus sent the message, but how the carrier received it and rebuilt it for the device. This is why contacts may report getting segments out of order, like 2, 3, 1 rather than 1, 2, 3.
What happens when receiving inbound messages over 160 characters?
SchoolStatus supports inbound messages up to 1,600 characters. Inbound messages over 160 characters long will not be segmented when received on your SchoolStatus phone number.
Want to know more about texting using SchoolStatus? Check out our collection of communications articles, including our Best Practices guide.