“Wait… Then Mrs. Johnson is going to call me at 10 pm on Friday night, that’s a terrible idea! SchoolStatus, NOOOOO!!!!”
It’s ok, Mrs Johnson isn’t going to call you at 10 pm on Friday night. Not unless you let her. You can easily set office hours and choose when it would be appropriate to take a call. Is it Fall Break? Spring Break? Winter Break? Lunch Break? No problem, you can easily turn Incoming Call Return on and off.
How do I Enable Incoming Call Return?
Head to Settings in SchoolStatus by clicking on Settings on the top menu of the screen.
Then click on Allow Incoming Calls.
You will also want to set some office hours if you don’t want Mrs. Johnson calling on Friday night. Scroll up and click on Add New Time Slot to add some office hours.
You can set office hours for an Everyday time slot.
Or you can set it for a specific time on specific days for as many days as you’d like.
What Happens When I have an Incoming Call During Office Hours?
Note: In order to receive an incoming call on your cell phone, you'll need the SchoolStatus Mobile app. Make sure you have version 2.2 or higher for either iPhone and Android.
When a parent calls you and it is within your office hours, you will get a pop up on your screen if you are logged into SchoolStatus. The pop up will tell you who is calling and who they are calling about. If you are not logged into SchoolStatus, but you have the SchoolStatus App on your phone, you’ll also get a notification that you have an incoming call.
If you choose to decline the call, it will go to Voicemail, which will be available in SchoolStatus.
What Happens When I Receive an Incoming Call Outside of Office Hours?
If a parent calls outside of your office hours, they will be told they are calling outside of office hours and be given the option to leave a voicemail. You'll receive an email when you have a new voicemail, and they will show up on the SchoolStatus web platform.
You can listen to the voicemails by clicking on Calls on the bottom right of the SchoolStatus screen.
All incoming calls are also automatically logged and automatically recorded. They will be part of your engagement history.