Needing help is a fact of life. Learning and using a new software package comes with a learning curve, and we want to help! At SchoolStatus, we've tried to make the help experience as fabulous as it can be. We know having to reach out for help can be frustrating...press 3, then 5, then wait, did I get disconnected? That's not how we roll. Here is a quick guide to our new and improved help experience.
Getting Help via Chat
While logged into SchoolStatus, simply click the chat bubble in the lower-right corner of the screen.
Then Start a Conversation.
Our Customer Support Specialists are ready to answer your chat. Don't have time to chat right now? No problem. You'll get our responses in the chat window along with an email so you can respond when and how it's convenient for you.
Getting Help via Email
Not logged in right now? That's ok. Send us an email at firstname.lastname@example.org and we'll get back to you...24/7.
Getting Help via Phone
That's right, we answer the phone. So call us 24/7 at 855-978-2887.
Wanna learn more about our Mobile App? Click here.